The only time i have booked through an agent to go to the US was for our trip last November. We booked through Cheapest Flights as they were 50% (yes Fifty) cheaper than booking with Virgin directly. We even got our Virgin Miles as well as it was a standard ticket not one of the cheap codes. I have asked Charter for a couple of quotes, one they couldn't get near the prices i paid and once they didn't even get back, again that is only my experience.
Daniel, Kaye, Millie and Harvey
<blockquote id="quote" class="ffs">quote:Originally posted by Michelle
We have been using Charter travel for all our own travel arrangements for quite a few years, and I for one know that they are not the sort of company to pressure any one. I am sure if you call harter travel they would be happy to answer any of your questions or possible doubts that some people may have.
[/quote]
I am sorry but I have to totally disagree with you here. This is the first time I have used "Charter Travel" and it will be the last as far as i'm concerned. They are the most unprofessional company that I have ever dealt with. A lady from "Charter" phoned me to inform me that we had to pay a surcharge, when I questioned what it was for she became very abusive and told me that if I didn't pay it I would not be going on holiday as she would not send me my tickets. I have since contacted virgin and they assure me that there has been no fuel surcharges put on their flights at this present time. They are trying to fob us off because they have taken our money for flights and have not paid Virgin. I have now paid the surcharge to Charter as I felt we had no choice, but we have still not recieved our tickets from them yet. I just wonder what else they will try and charge us for! They should call themselves "Extra Charges Travel"
l
[clap]
totally agree here RINSAL!
I too paid my ransom and I am still awaiting my tickets. I have to say the lady I spoke with at Charter was very polite, but then she was not the proprieter!
Having been a victim of such poor service and feel totally discriminated against, as not everyone on that flight has been charged!
Lesson learned BOOK DIRECT next time!![msnembarrased]
I'm shocked by this.
I think it's quite clear that most of us don't know where we stand on surcharges.
I'm going to look into it. I'll come back when I've found something definitive. It seems to me that some agents are using surcharges as a cash cow.
I had a phone call from the a while back compaining about a post I had made on here about them, they used my profile and their data base and put two and two together and phoned me at home re a thread on here[msnmad][msnmad]
They then went on to discuss another persons bokking with me too - Data Protection Act sprang to mind[msnmad][msnmad][msnmad]
It was the one and only time I went through an agent - never again, I actually cancelled and lost my deposit (something that does not happen with Virgin).
As has been said above book direct[msnwink]
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