The Outback

[Macka]

We're outback fans, but last visit, they had cleaned or mopped the floors, including the restrooms with something that made them like a skating t=rink.

Mrs. Macka actually slipped over in the restaurant and hurt herslf quite badly, she was too embarrassed to make a fuss, but I was really annoyed, at least two servers saw her fall (and she didn't half fall badly) and ignored it. That said, all the people around us who were English as far as I could see just looked on, the only people who came to help were an American couple, a fact that I appreciated a lot and one that I won't forget.

So, sorry, we vote with our feet, no more Outback for us.

[julieanne]

Can't say I blame you Macka, not good customer service

[chrizzy100]

<blockquote id="quote" class="ffs">quote:Originally posted by Macka
We're outback fans, but last visit, they had cleaned or mopped the floors, including the restrooms with something that made them like a skating t=rink.

Mrs. Macka actually slipped over in the restaurant and hurt herslf quite badly, she was too embarrassed to make a fuss, but I was really annoyed, at least two servers saw her fall (and she didn't half fall badly) and ignored it. That said, all the people around us who were English as far as I could see just looked on, the only people who came to help were an American couple, a fact that I appreciated a lot and one that I won't forget.

So, sorry, we vote with our feet, no more Outback for us.
[/quote]

I would not go back if servers took no notice...it fact I would of walked out then and there.. we are friendly with most of the servers in the places we eat both in MA and FL..(the lady in New York Pizza on 27 is first class...and remembers us every trip)....if we get good service...we pay good tips...our local guys and girls had 50% tips over Christmas and New Year....its become very imporant to me to get good service and I now take nothing less..

[Macka]

<blockquote id="quote" class="ffs">quote:Originally posted by chrizzy100
<blockquote id="quote" class="ffs">quote:Originally posted by Macka
We're outback fans, but last visit, they had cleaned or mopped the floors, including the restrooms with something that made them like a skating t=rink.

Mrs. Macka actually slipped over in the restaurant and hurt herslf quite badly, she was too embarrassed to make a fuss, but I was really annoyed, at least two servers saw her fall (and she didn't half fall badly) and ignored it. That said, all the people around us who were English as far as I could see just looked on, the only people who came to help were an American couple, a fact that I appreciated a lot and one that I won't forget.

So, sorry, we vote with our feet, no more Outback for us.
[/quote]

I would not go back if servers took no notice...it fact I would of walked out then and there.. we are friendly with most of the servers in the places we eat both in MA and FL..(the lady in New York Pizza on 27 is first class...and remembers us every trip)....if we get good service...we pay good tips...our local guys and girls had 50% tips over Christmas and New Year....its become very imporant to me to get good service and I now take nothing less..
[/quote]

Chrissie,

This happened on the way out, maybe that's why they weren't too bothered.[msnwink]

We are the same, we won't tolerate poor service and we both have very long memories, there a few places that we just won't use as a result of poor service and it would have to be life or death before we did again. By the same token we tip well too if it's good because we appreciate it.

Mind you, we didn't raise it with Outback so they didn't get the opportunity to say sorry, I suppose we should always point poor service out otherwise they can't put it right I suppose.

That said, it's not a common thing to see poor service in the Florida we see, that's one of the main reasons we go.

[chrizzy100]

Macka...find their website and write to them...its worth it if it could help someone else...like you say...if they don't know the problem..they can't fix it...just give them an honest report...