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Thread: Crescent Lakes #1200

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  1. #1

    Crescent Lakes #1200

    Has anyone else here rented villa #1200 from John Gilbertson? Did you have any trouble making contact with him? We are renting his villa beginning the 18th of June and have received no directions or info for when we reach Orlando. We're leaving Wednesday to drive down there from Ohio & it's making us nervous. He's not been replying to emails. Just curious. Thanks!


  2. #2
    Gold 5 Star Member KarenScott's Avatar
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    I would have thought that you would have your information by now but there may be a legitimate reason. I'm sure John or Roger may be able to help. Do you not have a contact phone number possible on the T&C? I can imagine your worry though.
    Karen Scott



  3. #3
    Site Owner and Admin floridadreamvilla.co.uk's Avatar
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    Roger knows the owner well so I have asked Roger to try and get in contact with him immediately. I'm just waiting for a reply from Roger as he's away from his computer at the moment.


  4. #4
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    Have you tried to telephone him ducktale? It may be that the owners are on holiday as some children haven't been back at school long. Maybe he is over at his villa at the moment and has limited access to e-mails.

    If you are anxious then you could always send a DM to the website owners and they will try and contact him for you I'm sure.



  5. #5
    We tried calling the phone number he sent in the application info and also a number we believe would be his home number in Liverpool. One number just rang and rang, and then we got voicemail on the other and left a message. We have also sent emails via the website and previous emails he has sent to us. I sent him an email on the 1st of May regarding needing directions or something to go on to plan a tentative schedule for arrival and we have not heard back from him. We also have sent emails to the OrlandoVillas info link. I know with it being a weekend it may take longer to get a reply, but my mother-in-law is getting kind of panicky! Anyway, I'm sure there's some sort of explanation for the delay, but it's cutting it kind of close. I'll wait to hear something over the next day or so. Thank you for your help!


  6. #6
    Gold 5 Star Member
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    I think if Roger knows the owner well then he would probably perhaps know other ways to contact the owner for you. So hang in there for a while and I'm sure there's probably a simple explanation and all will be well.
    blott


  7. #7
    Gold 5 Star Member
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    It's quite possible the owner has gone away believing you've had all the necessary info, I've had 2 sets of directions I've sent out to different guests in the UK gone astray in the post recently and wouldn't have known if I hadn't followed up to make sure they had received them.

    I'm sure you'll find it all sorted soon.
    Babblin Boo


  8. #8
    Site Owner and Admin floridadreamvilla.co.uk's Avatar
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    We received your emails aroud the same time you posted here so I replied here as I did not see much point in also repeating myself by email. I'll ask Roger again about it as I don't think he was online last night.

    <blockquote id="quote" class="ffs">quote:Originally posted by ducktale
    We tried calling the phone number he sent in the application info and also a number we believe would be his home number in Liverpool. One number just rang and rang, and then we got voicemail on the other and left a message. We have also sent emails via the website and previous emails he has sent to us. I sent him an email on the 1st of May regarding needing directions or something to go on to plan a tentative schedule for arrival and we have not heard back from him. We also have sent emails to the OrlandoVillas info link. I know with it being a weekend it may take longer to get a reply, but my mother-in-law is getting kind of panicky! Anyway, I'm sure there's some sort of explanation for the delay, but it's cutting it kind of close. I'll wait to hear something over the next day or so. Thank you for your help!

    [/quote]


  9. #9
    Site Owner and Admin floridadreamvilla.co.uk's Avatar
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    Update: Roger has managed to contact the owner who said he has had no emails or messages from you. He commented that another guest called him last night with the same problem. He said he will contact you and also post on here.

    I believe he is also checking out his email system to find out why the messages are not getting through.


  10. #10
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    Well done once again in sorting these things out guys, a result!
    blott


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