<blockquote id="quote" class="ffs">quote:Originally posted by roger
We have discussed this with Charter already, and they are very apologetic about this. In the past we have not allowed them to post on the forum, hence they felt the need to contact you directly to discuss with you, although we all agree this was not a good thing to do.

When I spoke with Charter yesterday I gave them permission to use the forums to respond to customer comments etc, rather than calling, hence Dawn may start to participate more.

Please bear in mind that we pass literally thousands of enquiries to Charter, as well as their workload from other sources, and the occassional problem can always occur. They are working hard to come up with ways to be able to respond quicker to some of their calls, and be more accessible, so I'd prefer not to see just the 'negative' comments coming out on the forum!
[/quote]

Roger,

Thats very kind of them to apologise to you but Im still waiting for my apology??[msnmad]

If I had had one I would not have posted this thread. Further more I shall be putting in writing to Sandra at Charter that as per the Data Protection Act I want all my personal details taken off their data base!

As for this being a one off I know for a fact that is is not.

Roger the last thing I want to do is be overly critical of Charter but they are way out of line here and they need to rectify this asap.

If they can't cope with the work load then I politely suggest they take on more staff!

Last but not least I shall be clearing my profile of all my personal details as I feel they have been abused by Charter Travel[msnmad]