If a company is too busy to return calls to people trying to give them business then they still need more staff - they also need to do a course on the Data Protection Act[msnsmile2]
If a company is too busy to return calls to people trying to give them business then they still need more staff - they also need to do a course on the Data Protection Act[msnsmile2]
I have spoken to Dawn, who said that they welcome feedback - whether bad or good - so that where there is a problem they can track it back to the source and then find ways to overcome it. The non return of calls happened twice over two weekends (once would not have been so much of a problem). On a more positive note, we have had a guest who contacted us recently thanking us for recommending Charter to them as they were delighted with how well they sorted out their flight needs.
Lesley
Goodness me whatever was the thread that has caused all this?? seems to have caused an awful lot of upset, I didn't think charter travel had been mentioned latley!!!
Mach 2.. I am sorry for the feeling this has caused, please write directly to Sandra, she will reply. I will say that the phone call originated from a previous booking, with a diary note to call you back towards the end of May, with regards to a pre advance registration for 2006, I believe the conversation progressed from there.
Roger and John have kindly now suggested we respond from time to time.
We have taken on many more staff, the training takes time, getting the right staff is a big priority, we will always look at constructive information and act upon it where needed, as we have done over the recent weeks.
We are always open to positive suggestion on how to improve our service to you all, and constantly strive with the airlines to obtain better deals...but on the flip side it is very difficult to please all..but do try our level best to acheive this.
Dawn
Charter Travel.
Dawn, thank you for this, however if this were just a follow up call it would not have started with "are you Mach 2 on the forum - the one that used to fly on Concorde"? It would have been Hello Mrs Reynolds Im calling about next years flights!
Anyway I can see Im getting no further forward - it was wrong to call me in this way (and to others). Talk about big brother![msnmad]
I think it is to Charter's credit that they welcome feedback of any sort.
Can I therefore suggest that they publish the home telephone numbers of their staff so that those of us who might like to take up their invitation can do so in the same way they contact previous and potentially future customers?
<blockquote id="quote" class="ffs">quote:Originally posted by Katys Grandad
Can I therefore suggest that they publish the home telephone numbers of their staff so that those of us who might like to take up their invitation can do so in the same way they contact previous and potentially future customers?
[/quote]
What a great idea!!![clap][clap][clap][clap][clap]
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