We have had luggage go adrift a couple of times. When we travelled home from MCO via Amsterdam once our case didn't arrive at Cardiff - it had got the KLM connection to Birmingham, but it arrived in a taxi a couple of days later. And this year on our return flight MCO to LHR via Chicago, my nephews fishing rod never appeared. BA were brilliant and said we'd have it within 48 hours, and sure enough the following day at 9pm it arrived by taxi. My sister was amazed - the smallest item that the courier was delivering was an umberella!!
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