Our whole familiy's luggage went missing on a trip to Miami about 3 yrs ago! We had a connecting flight in Heathrow and apparently it was left there. As we were staying in the Keys it took 3 days to get it all back-it was a bit of a nightmare with 3 kids. We were told by BA to buy clothes/essentials etc and that we would be reimbursed. We got every penny back plus some extra compensation(a couple of hundred pounds I think) and a BA voucher for £200. It certainly was not something I would wish to repeat!!!!

Aiminghigh