Just returned from orlando with VA and the entertainment system packed up as the pilot pointed out when your thousands of feet in the air it is difficult to get an engineer in. All the staff were very apologetic and brought round a form to fill in. You could choose which type of compensation you wanted 25% of a flight, £25 of pre-ordered duty free on next flight or 5000 air miles, we chose the air miles.
We having nothing but praise for Virgin even though like Nostromo we feel that they are not as good as when we first travelled with them back in 96.