Moreover, it is the passengers responsibility to read and understand the documents made availble to him/her and not the travel agent's or anyone else's. If someone is intelligent enough to go and manage on a holiday in a strange country, that someone should be able to understand the regulations for doing so. I expect my Travel Agent to come up with the goods he/she promised, like correct flight, car or hotel bookings, but not to teach me how to follow rules put down in black & white.