Did you get any further with the problem Ruth?
No, I am still waiting to hear back from Tesco again. I am a total novice but think it is a problem with the Tesco settings on my laptop as Dave suggests as they use their own connection software. I always get an error message when I connect as it won;t update their settings due to my firewalls. I only just twigged this when I had a problem trying to change my website (Frontpage) using Tesco but no problem with UKonline. I am going to try to connect withour a firewall and see if it will update although I tried this in the past and could not get it to work. How I wish I understood computers more[msnembarrased]
Ruth
Sounds like it to me Ruth. It would definitely be worth de-installing the Tesco software, making sure their entry in Dial Up Networking is gone and then rebooting and installing from scratch.
Hurrah, my problem is sortedTesco emailed me back and told me to make some changes in the Proxy Server and Port settings on Internet Connections and I am back on OV
Ruth
Excellent - good to hear such a big ISP being so responsive - a lot would have denied it was their problem
<blockquote id="quote" class="ffs">quote:Originally posted by Ruth
Hurrah, my problem is sorted
[/quote]
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