Good article in The Mail on Sunday yesterday by James Gillespie. He tells a sorry tale of getting caught up with Hurricane Charley and Ba,s total indifference to the customer.

BA cancelled it's Friday flight to Gatwick due to Charley it announced this to it's 330 passangers with a typed notice at it's check in desk suggesting all passengers should ring the American reservations line to rearrange flights.

When the reporter got through he was offerd a flight 10 days later!!
Then the best they could do was a flight from Atlanta 405 miles away 2 days later! Would they pay for car hire or hotel accomadtion NO.

The report goes on with more tales of woe and BA's appaling service I read this and winced one family had to fork out $1300 to get home and had to drive to Atlanta.

BA have come TOP of customer complaints report issued by Air Transport Council beating the budget airlines for the year from April 1 2003. After lost baggage what tops the list of complaints? Cancelled flights.[msncry]