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Type: Posts; User: roger

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  1. Thread: Read this First!

    by roger
    Replies
    19
    Views
    86,034

    Sticky: Hi Neil & Kay, sorry to hear about this. ERA will...

    Hi Neil & Kay, sorry to hear about this. ERA will cover this although Alamo may not charge you anyhow. I recommend you call Alamo (number on your voucher and in documentation received when you...
  2. Thread: Dollar Express

    by roger
    Replies
    1
    Views
    859

    Dollar have paused this for now, and about to...

    Dollar have paused this for now, and about to launch an exciting new product which will be a great benefit to our customers, including those that have already booked but not yet collected. This will...
  3. Replies
    4
    Views
    9,391

    Just to correct that. We have 2 different types...

    Just to correct that. We have 2 different types of inquiry. Direct (to a specific owner, from the form on their advert). And a general inquiry sent to all owners of a certain size property etc.
    ...
  4. Replies
    3
    Views
    1,558

    Thank you for your booking. There should have...

    Thank you for your booking. There should have been an option while booking the car, but you can add it separately at this link:

    www.enhancedroadsideassistance.com
  5. Replies
    2
    Views
    1,581

    The car rental companies are being pretty...

    The car rental companies are being pretty flexible over the hurricane. I'd recommend for last minute changes, contact Dollar / Thrifty / Alamo depending on the time of day. You can also let us know,...
  6. Replies
    2
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    1,895

    I'm sorry for the lack of reply - we tend to...

    I'm sorry for the lack of reply - we tend to reply the same day, usually within a few hours, so if you have not had a reply yet, it sounds like something may have gone astray. Can you try resending?...
  7. Thread: Alamo at MCO

    by roger
    Replies
    6
    Views
    2,409

    As Dave says above, the rates for April 2023...

    As Dave says above, the rates for April 2023 onwards are not yet loaded. Some suppliers guess rates and advertise cars, then hope they don't change too much, but we find that a bit risky, as we like...
  8. Replies
    2
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    2,262

    This link provides details of the various options...

    This link provides details of the various options depending on which company you book:

    https://www.sunpass.com/en/tolls/rentalvehicles.shtml
  9. Replies
    3
    Views
    3,559

    The ISO fix is the little clip devices that go in...

    The ISO fix is the little clip devices that go in to the metal hoops on the back seats. You don't have to use them, but I was just meaning they would work if the child seat has the ISO fix seat...
  10. Replies
    3
    Views
    3,559

    The car rental companies are fine with this, and...

    The car rental companies are fine with this, and from a safety point of view as long as it's an ISO standard fitting (I'm sure they all are now) then it will be fine. Where there is more of a gray...
  11. Replies
    2
    Views
    1,966

    You can book just one ERA for the entire period...

    You can book just one ERA for the entire period if the supplier is the same (e.g. Alamo) for both bookings, otherwise it's best to place 2 ERA orders.
  12. Replies
    4
    Views
    2,925

    As above, everything is just fine :) We are...

    As above, everything is just fine :)
    We are having some teething problems with a new payment system, but you can always call the office directly with your payment over the phone. There was also a...
  13. Replies
    3
    Views
    2,171

    You can generally book any locations we offer...

    You can generally book any locations we offer world-wide on www.uscarhire.com
    If the locations you need are not listed, or the 1-way you choose does not show any cars then that means the route is...
  14. Thread: US Carhire

    by roger
    Replies
    4
    Views
    2,960

    We are indeed trading - there have been a lot of...

    We are indeed trading - there have been a lot of changes with the car rental suppliers over recent months as they struggle to increase their car inventory and meet the huge demand. If you already...
  15. Replies
    2
    Views
    2,523

    I'm sorry about that, it does look like our spam...

    I'm sorry about that, it does look like our spam filters got a bit over-sensitive! 15 seaters are really hard to come by, and generally only available from a handful of locations even when car...
  16. Replies
    8
    Views
    4,024

    Yes, just send an email in reply to your order...

    Yes, just send an email in reply to your order confirmation to let us know, and we will cancel and refund. We can do the ERA for you too.
  17. Replies
    8
    Views
    5,226

    Dollar and Alamo are being careful not to...

    Dollar and Alamo are being careful not to overbook. The busiest weekend of the year so far was last weekend (busier than previous July 4th holidays due to the huge surge in people travelling). We had...
  18. Replies
    8
    Views
    5,226

    All the car rental companies sold off a lot of...

    All the car rental companies sold off a lot of cars during the worst part of the pandemic. Now that the domestic market is travelling more than ever, and wanting to hire cars more than ever, there is...
  19. Replies
    9
    Views
    4,080

    Glad you got it sorted - sorry, didn't see your...

    Glad you got it sorted - sorry, didn't see your question initially, so apologies for lack of reply on here.
  20. Replies
    9
    Views
    4,080

    You can cancel your booking up to 2 working days...

    You can cancel your booking up to 2 working days prior to collection for a full refund. Silver Basic will give you everything you need, allowing 1 driver. If you want a second driver then go for...
  21. Replies
    8
    Views
    4,024

    I've just checked our spam folder, as we do...

    I've just checked our spam folder, as we do periodically, and see that your emails have dropped in to spam for some reason, so I apologize for the delay. Carolyn will get to your emails shortly.
  22. Thread: 15 Seaters 2021

    by roger
    Replies
    3
    Views
    2,405

    Certain vehicles (that are class as 'on request')...

    Certain vehicles (that are class as 'on request') won't show up for dates after March 2021. I'd expect within a few weeks these will be available. Other vehicles, they always know there will be...
  23. Replies
    3
    Views
    3,690

    We have contracts each year with the various...

    We have contracts each year with the various suppliers, and currently go up to early summer next year. Keep checking back as once these are in place (over the next few weeks) then the rest of next...
  24. Replies
    23
    Views
    9,679

    No delays currently. What is your order number?...

    No delays currently. What is your order number? Actually, just to add - I see Carolyn replied to you since your email earlier. I also see for some reason, emails from you are going in to our spam...
  25. Replies
    23
    Views
    9,679

    We always refund all payments made, whether...

    We always refund all payments made, whether you've paid just the deposit or the balance, as long as you cancel by 2 days prior to collection.

    Or, you can move your dates to new dates in the future...
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