Aer lingus!

Hi everyone, we are flying with aerlingus in October gla-Dublin -Orlando , booked this because of at he time best price and had read a few people say that they have received good service. Anyway starting to get a bit nervous! So far I m finding their customer service leaves somewhat to be desired! Tried to select ourseats online and got a message saying I had to call to do this, called and got a girl with a very bad attitude! I asked why I wasn't able to do this online when the service avails itself to it----" because you can't"
was the answer ! I s aid yes but what is the reason for this? Guess what my answer was! The same again !! After the third time asking she said " I will assign your seat just now! So she has given us row 34 and35 I asked if these were above the wing as we would prefer not to sit there, she said no and continued to select our return seats which are rows 19 and20!!! Guess what ? I have just checked seat guru and they are above the wing!!! I had a few other questions regarding our flights but every time I started to speak she kept saying goodby and thank you for calling aerlingus!!! I had to tell her to hold on I had other enquiries! But she just couldn't wait to get off the phone!!! Has anyone else had this experience? Please tell me that it I not representative of what we can expect on our flights! Any information would b great! Thanks
Pauline

I've never had anything but helpfulness and courtesy from Aer Lingus - both in the air and on the ground.
You were just unlucky in who you got on the other end of the phone.

That's great Carol, can you remember which rows you sat in? Were you able to check in online and can you tell me where you departed from? Thanks
Pauline

We only got back last Sunday - flew out a month earlier from Dublin to Orlando direct. We could check in online 24hrs before the flight from Dublin but on the way back check in at the airport - United handle Aer Lingus in Orlando. On the way out we were in row 13 H&k, coming back Row 33 which is behind the wing.
We had great service and are going back in Dec with Aer Lingus again.

Thanks Carol that's reassured me! Phew!!!!
Pauline

Glad to help - I know how it feels when you begin to doubt things.

We also flew back Are Lingus yesterday, and they were excellent.

Did you fly from the uk or just Dublin? Thanks Pauline

Flew Orlando-Dublin-Gatwick - the transfer was 4 hours

We had to phone them to book seats together too. Not sure why you can't do it online.

Anyway, the Glasgow-Dublin flight was interesting. Actually an Aer Arann flight. It was a propellor aircraft, maybe about 35 seats mainly businessmen. Great to hear the propellors buzzing, just like a war movie. The flight probably took about 30 minutes and then a long walk to the gate for the Orlando leg. Dublin Airport was being renovated at the time but hopefully that will be finished now.

If you have enough time, you can do Immigration and Customs at Dublin but most days, the connection time is too short to allow this. Remember to have some euros for the airport.

As far as I know you HAVE to do Customs and Immigration in Dublin as flight arrives as domestic so no facility to do this in Orlando. Also flight goes from gate after immigration now so can't get to it without passing immigration and customs. You have to identify your bag for customs before boarding.
ALison

Just came back last week - with Aer Lingus - and are going again with them in January - again via Glasgow! This is our 4th time flying with them and excellent service all times. Yes, you have to phone them to book your seats - but never found this a bother. The fact that you clear Immigration at Dublin (plenty of time to do Duty Free before you do that) means that at MCO you get your luggage and GO! Remember if you want Duty Free on the way out to buy it at Dublin - there is no duty free on the plane - something to do with US restrictions as it is classed as an internal flight. The staff on board could not be more helpful and also on the Aer Aran flight from Glasgow.
Jean

Sorry if I seem stupid but don't we have to go to customs in Orlando? We are flying Bristol - Dublin - Orlando. Do you pick up your luggage at Dublin? My husband has a visa so has to fill out a form, where would he get this from? Not done it this way, usually gatwick . another USA and then Orlando. Thought you went through immigration when in USA. If I've got it wrong sorry.

Presume you mean you are flying Aer Lingus as you are passing through Dublin and this link from the Dublin airport site will explain American preclearance http://www.dublinairport.com/gns/at-...clearance.aspx

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Originally Posted by mexico

That's great Carol, can you remember which rows you sat in? Were you able to check in online and can you tell me where you departed from? Thanks
Pauline

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We are due to go in May booked through e bookers as we needed to book MAN to DUB,DUB to MCO but then MCO to JFK and JFK to Man coming back. Just wondered if you can still book in online as its not directly booked with Aer Lingus. Also given you do customs/immigration in DUB what the story re taking butties on board? First time with Aer Lingus after 50+ with VA and if its good then more to follow!

The white form for Visa holders will either be handed to you at check-in at Bristol or be available on the plane - don't worry about it. You will also have to complete a US Customs form, one per family as long as you all have the same surname.