Quote:
quote:Originally posted by LuvOrlando
Just got back yesterday from our week in Florida staying at a villa in the Buenaventura Lakes area of Kissimmee. We have stayed in many villa's in Florida (usually booking direct with the owners). We were unfortunately quite disappointed with this villa, we could tell by the pictures on the website that it looked older than other villa's we have stayed in and therefore expected that. However the villa was generally not in the condition we have come to expect (maybe our standards are now too high after some of the fantastic villa's we have stayed in?).
The exterior of the villa was dirty and looked like it hadn't been painted for a good few years, inside the carpets were dirty and kitchen appliances and equipment in poor condition. One of the showers did not work and the BBQ was not fit to be used! The villa is described as 'luxury' and 'executive' in the ad but I would not use these words to describe it, 'a bit old and shabby' would be more suitable!
The area was not too bad, but quite noisy being on the flight path to Orlando International.
We called the Management Company to report the shower problem on the third day and was told that someone would 'probably' be out that day - they never arrived! The Management company were generally not very helpful.
Do you think I should email the villa owners and mention these comments to them or give them this feedback?
To be fair it didn't spoil our holiday at all - the weather was fantastic and it was one of the best pools we have had to due to the free solar heating and the good weather. We would not return to this villa but I am not sure if this is just us having higher standards now.
Any thoughts?
p.s. We only visited one park - IOA, very quiet (infact everywhere we went International Drive etc. seemed exceptionally quiet!) had a great day - despite Hulk being closed due to technical problems :(
I would e-mail the owners...they are paying for a service they are not getting....and you paid for a villa that was not up to standered.....