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<blockquote id="quote" class="ffs">quote:Originally posted by mizzy
<blockquote id="quote" class="ffs">quote:Originally posted by Katys Grandad
<blockquote id="quote" class="ffs">quote:Originally posted by alastair
You need to check the wording in the booking contract. It may well say that they will charge you £XXX amount if you wanted to amend/ change your booking, but it may also say that they can make amendments to your booking without breaching the contract. As always down to the old T's & C's.
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Agree 100% Alastair - the company are very unlikely to have worded their contract to impose a duty upon themselves to provide 'better' or more expensive accomodation in such an event. To be fair, the non availability of the accomodation does seem to be beyond their control here.
Having said that, I also agree that one has to be persistent in these matters and keep at them!
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i don't think for one minute the company will put anything into a contract in clear and precise english that will hold themselves liable but i do believe that they have a duty to offer what the customer has booked or a hotel of similar quality if the original hotel is unavailable
i also think that if they could change accomodation over at their own discretion then they would not be phoning the customer to tell them they were doing so
Mizzy
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But wouldn't you agree Mizzy that it doesn't matter what any of us 'think' about this? Ultimately it's the terms and conditions of the contract that matter.
I see your advice to persist with the company as valid and well intentioned but if the company's position is supported by the contract then they'll probably fall back onto it if they have to.
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yes at the end of the day i would agree that is is all down to whats contained in the T&C's
but i also think that if the tour operator had the power to change the accomodation within the terms of the contract then they would have just done this without informing the customer
hopefully Jaff will get it all sorted out, it must be terrible to have all this dropped on you at the last minute
Mizzy
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it is! i phoned them today saying i dont want the hotel they offering and i want something to the same value that i'm paying for and they have asked me to pop in tomorow and see what else they can offer.She said but if its dearer i have to pay the difference...
know what i'll say to them if they say that???[laugh][grin]
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Good luck to you tomorrow ,remember we are all behind you, you cant lose!.
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get this i can understand....
they are offering a hotel with less facilties for radom price of £3400
i can get a hotel with same facilties for £3100
and suites for £3200
???
ehhhhhh [msnscared]
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tcd is giving me radison world gate at kissmee for £2485
wow
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your still gonna be in florida and i wont![msncry]
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Hope you get it sorted Jaff.[msneek][msnsmile2]
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tcd i have to book insurance seperate dont i?
i wana hit the travel agents i can prob get it cheaper with TCD
am all set and ready to go GUNS are loaded [msnwink]
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Give us the names of hotels offered first -we may be able to advise which not to take?
