Big Thank You to My Travel

I'd just like to offer a big thank you to the My Travel information desk at Manchester airport who made the 9hr delay to flight MYT0051 at 09:45 on 4th June so much more bearable.

Here are the gory details and why we'll never fly My Travel again !!

The previous days flight to Sanford was delayed by 24hrs due to mechanical failure for which they couldn't get a part. It took off at around 09:30 on 4th June.

Our flight was due to take off at 09:45 on 4th June.

At 09:30 the display system told us that it would delayed by 2hrs with a new take off of 11:45, no vocal announcement was made.

At 11:45 an announcement was made that we'd get more news at 14:00. The information desk became besieged with angry passengers wanting to know what was going on and whether our flight had been taken by the passengers due out yesterday.

The answer we were given was that the plane that had left earier was the spare and that the other plane had been taken out of service for repair. our plane was also suffering from mechanical difficulties and being looked at by engineers.

We were given a £5 voucher each and told to wait and see.

14:00 came and went without a whisper of information, leading to another siege of the information desk.

'The plane's engines are being tested' came the reply. 'but they cant get the plane across the runway to the test bay due to the traffic'.

Gullible fools, we took them at their word and waited for more information, watching the beleaguered plane sitting there being looked at by engineers.

16:00 came and went, the display still told us 'More information at 14:00. No information arrived.

17:00 arrived along with a few very angry passengers who eventually bullied the information desk staff into bringing somebody up who might know what was happening.

They got someone to see us, but she claimed to know nothing other than there was a mechanical fault which could be fixed in minutes/hours/days, and talk switched to hotel rooms and compensation.

After arguing with several people, she finally saw fit to give us another £5 voucher each and told us to wait and see.

At 17:30, an announcement was finally made that flight MYT0051 would be taking off at 18:30. A cheer erupted from the departure lounge as we headed down to the gate.

After finally getting on the plane, the pilot apologised for the delay, telling us that he was very sorry that our flight had been taken by yesterday's passengers whilst their plane waited for the part to be flown in for us to use.

The cabin crew were as perplexed as we were, having been given no information and left to sit and wait all day too.

So 9 hours later, we finally landed in Sanford, cleared customs (without photo, scan or search), picked up our car and arrived at the villa at 01:30 local time, 27hrs after getting up the previous morning.

I cant fault the actual flight over here, just the people on the ground who kept us appraised of the situation (or not).

This is the second time we've flown with My Travel. The first involved a 10hr delay on our return journey. On that occassion we didn't have a nine month old baby to worry about.

We wont be flying with them again !!!

Oh dear that sounds like a nightmare

What a horrible journey...... at least you are now at the villa....have a good holiday.

It seems so unfair that after all the arrangements put in place by oneself to ensure that every goes smoothly and without hitch and something that is out of our control, like this, can ruin the strt of a holiday......it can be just soooo frustrating.

Heres hoping that you enjoy the rest of your holiday (I assume that you are still out there).

Glad you got there eventually Mike and Sue.
Look at it this way though, those on the flight the day before had a 24hr delay and presumably were given no more info than you and you can imagine if you were in that situation you would expect the first available plane to be made to you. I know I certainly would and would be furious if we'd lost 24 hours of our holiday already and then the next days passengers came and departed whilst we were still waiting.

Theres no excuse for not telling you what is going on though especially as some people may live locally and be in a position to go home for a few hours etc but obviously wouldnt in case they missed the flight.


No airline can ever guarantee to operate without problems, its how the problems are dealt with that differentiates the good from the bad.

<blockquote id="quote" class="ffs">quote:Theres no excuse for not telling you what is going on though especially as some people may live locally and be in a position to go home for a few hours etc but obviously wouldnt in case they missed the flight.[/quote]

Exactly what I thought Steph.

Delays are inevitable, I dont think I've ever been on a flight that's gone exactly to plan, but if they'd told us what was going on instead of leaving us in the dark for nearly 9hrs, it would have helped.

I also wondered what happened to the people who were due to come back on our flight's return leg. They'd have nowhere to go apart from an airport hotel (I presume that it'd be too late to fly back).

But we're here now, the weather is great, we've just got back from (very hot) Key West and are spending the day by the pool before going to something Disney tonight [msnsmile2][msnsmile2][msnsmile2][msnsmile2]

Enjoy teh rest of your Holiday, Just to let you know its 31 degrees here in London [8D]
mind you im stuck in work, would rather be by a pool

<blockquote id="quote" class="ffs">quote:Originally posted by chrisj
Enjoy teh rest of your Holiday, Just to let you know its 31 degrees here in London [8D]
mind you im stuck in work, would rather be by a pool
[/quote]

The temp on the Cape is just nice right now.....around 70.....its been 52 or below for ages.....its going to do a jump to around 95+ tomorrow....and I'm sure it'll end up very humid....

Wow , wont moan about being hot and bothered here then :D mind you off home in a min [8D]

<blockquote id="quote" class="ffs">quote:Originally posted by chrisj
Wow , wont moan about being hot and bothered here then :D mind you off home in a min [8D]
[/quote]

I'm just letting in the fresh air before we have to close up for the summer and put on the A/C......its the one thing I miss about the UK.....having your windows open in the summer.......