Last Day and home...

I'm a little late posting this, I haven't been too well since we got home, think it could be the Florida withdrawal symptoms[msnwink]. We had a lovely couple of days at the end of our holiday and managed not to overstuff ourselves with all the glorious food.

I'd thought I'd save my favourite park while last - big mistake! Everywhere was heaving and all the fast passes had been long since distributed, so we didn't manage to do much at Epcot. But worse was to come[msnscared][msnoo][msnscared]I went off to Japan and the snow cone machine wasn't working.[msnmad] Now you have to understand my obssessive compulsion to eat these to know how distressing this was. [msncry][msncry][msncry]To say I was very disappointed is an understatement. Looking on the brightside, in order to get over this mindblowing disappointment, I've had to start looking towards planning another trip[msnwink].

On our final morning which was Thanksgiving, we were at DTD to check in with Virgin at 7.50 and believe me it was freezing and we weren't the first in the queue either, there was at least half a dozen families in front. At 8.30 we were still waiting for the check in staff to arrive. 9.00 o'clock came and still the staff were slow-timing and by this time there was a huge queue behind us. We eventually made it to the front of the queue for about 9.25. Handed over the paperwork, documents, passports and lo and behold we were told that there were only 5 of the 6 of us booked on the flight. We were horrified. After about 10 minutes they managed to find my Mum on the system but told us she would be sat a great distance away on the flight[msnmad][msnmad][msnmad]. As my Mum is an OAP who had had to book in ahead with special assistance we weren't very happy about this. It was like a repeat performance of our outbound flight. 5 of the party had special needs and medical problems that meant we'd had to book months in advance and go through all the medical checks with the airline, yet right at the last moment they'd messed up again. The check in assistant told us there was nothing they could do.

We had no option but to go to the airport hours before our flight to try and sort out our flight. After great length and much messing, we eventually were told we could be split into two threes at about 3.30 in the afternoon. It wasn't the pleasantest of our last few hours in Orlando but at least we got it sorted eventually.

When we finally made it onto the plane. Someone who considers himself to be something of a superstar came swanning down. I'll mention no names but he consider's himself to be Diana's Rock.

On our flight home we were told that hubby's meal had not been loaded on the plane and could he eat a low fat meal? Errr no, he's a coeliac.

Needless to say our previous good service with Virgin has been seriously damaged, and I think next time we'll be looking towards flying with BA

am so sorry to hear your lovely holiday ended messing up like this Andrea! somethings are just to much for some people!!!!!!


still when you planning the next trip for?[msnwink]

it's such a shame that the end of your holiday was messed up Andrea when you had worked so hard to put the special assistance in place well in advance[msnmad]

we had similar experience with DTD virgin check in staff, basically we were lied too, had special assistance instructions ignored and it did not make for a pleasant flight home, i do have an e.mail address for someone if you want to complain officially just dm me and i will forward it to you

anyway it's good to know that you still had a great holiday and knowing you Andrea i'm sure the flight home won't be putting you off getting back out there again asap[msnwink] [grouphug]

oops! forgot to say any pics?

Mizzy

ANDREA
Did you get the superstar to sign your menu i am sure he would .
He has a property on reunion a big one so he has been for a holiday .Sorry you are ill hope you are feeling better soon we know the wirhdrawel feel as takes us a couple of days to settle in back home .
Enjoy christmas and all the best for the near year .
MAUREEN
www.onlinefloridavillas.com/villas/1683.aspx

Sorry to hear about the awful way you were treated. I am starting to get a little wary of DTD check in. The first couple of times it was great. The last time was worse. We got there quite early with just a few in the queue (no breakfast, as we decided to that aferwards).

After around 45 mins the queue did not seem to be moving. Long and short of it was that their computers were down and they were having to call the desk at the airport with everyones details.

No-one came round to suggest that those on an afternoon flight would be quicker going to the airport. Some people spent 2-3 hours waiting at DTD at least it would have been more comfortable at the airport them.

Thank goodness we have the villa now, 20 mins to airport - no waiting in line in DTD and quicker to go straight from the villa and wait in comfort.

Rant over, sorry folks, but you got me going there.:(

Sorry you didn't get your last fix of snow cones Andrea [msnsad] You'll have to make up for it on your next trip [msnwink]

What a shame your holiday had such a bad ending. It's bad enough when you know you have to come home but to be treated like this is a real downer [msnmad]

<blockquote id="quote" class="ffs">quote:[i]Originally posted by ALR
Needless to say our previous good service with Virgin has been seriously damaged, and I think next time we'll be looking towards flying with BA
[/quote]

Hope it didn't spoil you holiday. My experiences of Virgin are very similar to yours. I think they are very overrated and don't fly with them now.