gpullan
12-11-2008, 15:28
Just a quick report regarding our car hire for the last fortnight now that we are back in cold England!
Arrived at MCO on Sunday 26th Oct and proceeded direct to the Budget kiosk in the car park as i had pre registered. No booking for me found! After 15 minutes of searching the lady found me and explained that the rates had been entered wrong on the system and my booking was not on the system for collection that day. As i feared, NO CAR AVAILABLE (I had booked the 8 seater Luxury SUV Ford Expedition). She tried to get me to take both a smaller car or 2 smaller cars for the 8 of us. I refused as i was the only driver and i thought if i took one smaller car then i would have to mess about the day after getting an 8 seater when we should be on our way to Magic Kingdom. I stood my ground and told them i needed an 8 seater that night. (We also had our 5 month old with us with no formula milk made up so it was getting desperate now).
Decided to make the call to the emergency number on the voucher and left a message on there.
A guy called Jason rang me back around 20 minutes after leaving the message, i told him at that point that they were apparantly sorting me out but did not explain how. He said he would intervene and call them to shake things up. 15 minutes later a burgundy Toyota Sienna pulled up and we were on our way! A big thanks and well done to Affordable Car hire for this as i was beginning to worry!
I called Jason and left a message the next day but did not get a call back to explain how i could get the car i ordered. Eventually got through to him and he apologised for not returning my calls or keeping me updated. He said he would look into it and text me any info so as not to ring me whilst in Disney and so as not to put me to any further phone expense. I did not hear anything from him but received a call from Budget at 8pm to say they had my car and would deliver it to the villa that night! I gave them directions and at 10:45pm the door bell rang and a lady from Budget was there with my paperwork and a fantastic looking FORD EXPEDITION EL.
A bad start to the holiday but it was very well rectified by both Budget and Affordable Car hire. I was very impressed.
When i was looking into booking my car i searched high and low for information on the Expedition and all things Budget. If anyone is in the same position then i know all there is to know (i think) so ask away.
Arrived at MCO on Sunday 26th Oct and proceeded direct to the Budget kiosk in the car park as i had pre registered. No booking for me found! After 15 minutes of searching the lady found me and explained that the rates had been entered wrong on the system and my booking was not on the system for collection that day. As i feared, NO CAR AVAILABLE (I had booked the 8 seater Luxury SUV Ford Expedition). She tried to get me to take both a smaller car or 2 smaller cars for the 8 of us. I refused as i was the only driver and i thought if i took one smaller car then i would have to mess about the day after getting an 8 seater when we should be on our way to Magic Kingdom. I stood my ground and told them i needed an 8 seater that night. (We also had our 5 month old with us with no formula milk made up so it was getting desperate now).
Decided to make the call to the emergency number on the voucher and left a message on there.
A guy called Jason rang me back around 20 minutes after leaving the message, i told him at that point that they were apparantly sorting me out but did not explain how. He said he would intervene and call them to shake things up. 15 minutes later a burgundy Toyota Sienna pulled up and we were on our way! A big thanks and well done to Affordable Car hire for this as i was beginning to worry!
I called Jason and left a message the next day but did not get a call back to explain how i could get the car i ordered. Eventually got through to him and he apologised for not returning my calls or keeping me updated. He said he would look into it and text me any info so as not to ring me whilst in Disney and so as not to put me to any further phone expense. I did not hear anything from him but received a call from Budget at 8pm to say they had my car and would deliver it to the villa that night! I gave them directions and at 10:45pm the door bell rang and a lady from Budget was there with my paperwork and a fantastic looking FORD EXPEDITION EL.
A bad start to the holiday but it was very well rectified by both Budget and Affordable Car hire. I was very impressed.
When i was looking into booking my car i searched high and low for information on the Expedition and all things Budget. If anyone is in the same position then i know all there is to know (i think) so ask away.