View Full Version : AAARRGGH
julieanne
12-12-2005, 19:44
Spent almost my whole lunch hour in a queue at the bank. I wanted a £50 note to go in a card as part of a 50th birthday present.
When I got to the counter I was told they couldn't help me as the minimum cash withdrawal was £300 - everything under that has to be taken from the cash machine - aaarrrghh [msnmad] [msnmad]
The only way round it was to go the cash machine, draw £50 and then stand in the queue again and ask them to change it for a £50 note.
Needless to say I didn't bother [gun]
I was not a happy bunny [msnmad]
this is absolutely bloomin ridiculous
what happens if your minibank card is damaged and you need some cash
if i were you i would be sending a rather stern letter or e.mail to the banks head office
what ever happened to good old fashioned customer service?[gun]
Mizzy
steph_goodrum
12-12-2005, 19:55
Bet it's the Halifax is it? I noticed a sign when I was paying money in the other day and if it was my account would be absolutely furious. I know several people who refuse to use machines in case they have been skimmed and to be told that was the only way I could get less than £300 (which lets face it most of us dont draw out that much from a machine at a time, would pretty soon see me changing my account to a more people friendly one.
LiesaAnna
12-12-2005, 20:10
sad so and so's!!!!
things do change dont they!! what happened to customer service???? its not like it would've hurt!!!!
E. Cosgrove
12-12-2005, 20:18
Whose money is it when all's said and done?[msneek]
julieanne
12-12-2005, 20:25
<blockquote id="quote" class="ffs">quote:Originally posted by E. Cosgrove
Whose money is it when all's said and done?[msneek]
[/quote]
Makes you wonder doesn't it Liz [V]
Ray&Sarah
12-12-2005, 22:26
Probably another service that they offer to "new customers only" Julie. Banks seem to be getting more and more faceless don't they.[V]
Hi Julie
what I would have done here is withdrawn £300.00 and then asked the cashier to re-deposit the other £250.00 for me!! This will cause them more work than if they had just given you the £50.00. The reason they are doing this is to try to reduce the branch staffing levels to a minimum, so much for customer service, and I would let the bank know exactly what I thought of this idea.
LiesaAnna
12-12-2005, 22:57
[clap][clap] good idea, must remember if i need to change money or get a small amount from the bank
sundowner
12-12-2005, 23:06
So, if I was planning on mugging someone (which I am not), my best bet would be to watch for Halifax customers withdrawing money at the counter - that way I know I would be getting at least £300 !!!!!!! All I'd have to do is stand in a long queue to see who my next 'target' would be !!!
Good idea Chris - if enough people did that they would soon change their policy.
Cruella DeVilla
13-12-2005, 02:14
<blockquote id="quote" class="ffs">quote:Originally posted by chrissb
Hi Julie
what I would have done here is withdrawn £300.00 and then asked the cashier to re-deposit the other £250.00 for me!! This will cause them more work than if they had just given you the £50.00. The reason they are doing this is to try to reduce the branch staffing levels to a minimum, so much for customer service, and I would let the bank know exactly what I thought of this idea.
[/quote]
That's ok if you have got 300 pounds to withdraw;)
Ray&Sarah
13-12-2005, 02:33
We were advised to do the exact same thing by a bank teller at another bank, withdraw the minimum they allow and then pay back in what we didn't really want to take out in the first place, seems double dutch to me.[msnscared][msnsmile]
I would be very tempted to close my account with the bank concerned. I am not a great lover of standing outside drawing money from a machine.
<blockquote id="quote" class="ffs">quote:Originally posted by Jill
I would be very tempted to close my account with the bank concerned. [/quote]
Me too Julie! There's plenty of banks - surely they can't all have such stupid rules about withdrawals. [msnmad]
LiesaAnna
13-12-2005, 22:06
bet they can Kev![msnwink]
julieanne
14-12-2005, 13:14
Thing is I very rarely withdraw cash - I use cards for everything and get cash back in shops. If I do use a cash machine I use the one at work where I feel safe and there isn't a queue.
This was a one-off as I wanted a nice new crisp £50 note - but when I get chance to pop in again I will certainly voice my displeasure [V]
CERICROWLEY
14-12-2005, 18:50
The only trouble with withdrawing the minimum £300 is you have to have it in the bank at the time. But thats what I would do, I would love to see the cashiers face at the time. And my last words MERRY CHRISTMAS.
I dont have any problems withdrawing money over the counter at our bank, as I am usually paying in cheques at the time.
The problem for the banks is, it's just too expensive to pay staff to stand behind the counter all day handing out and taking in relatively small amounts of money, when there's a machine outside which can do it quicker and more efficiently at a fraction of the cost.
They want their queues filled up with customers asking about mortgages, loans and substantial investments, rather than for "transactional" work.
It's an impersonal, unpleasant and often unwanted change, but probably inevitable. Those banks/building societies who are happy to do it for you today are unlikely to keep doing it over the long term.
If they had their way, banks would like to get rid of cash transactions for good.
Tonish