| Author |  Topic  | |
silvergb
![]() United Kingdom
3 Posts
Joined: 02 May 2008
Status: offline |  Posted - 02 May 2008 : 15:12:49  
| | How glad I am that I found this site. I was just about to book on USCARHIRE,s other site to which I was directed by Moneysupermarket a full-size upgraded to a premium for about £250. I don,t know why but something made me hesitate and as I say,how glad I am. On this site I have discovered that they use Budget, not something that you are told of on their other site. I used Budget last year and guess what,yes I had a free upgrade then too. I could not believe the car they gave me was less than 3 years old as advertised. after my holiday I was in communication with their customer relations (sic) dept who continually called me a liar until I provided an e-mail from Ford USA who after receiving my photo confirmed that the model in question had not been made for over 3years. Then I received no more answers to my e-mails, snail mail and several phone calls and eventually gave up. Be warned. | | Report this post to a moderator |
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ShirleyD
 United Kingdom
5167 Posts
Joined: 21 Mar 2005
Status: offline | |
roger
 United Kingdom
3763 Posts
Joined: 21 Jan 2002
Status: offline | |
stabard
 3022 Posts
Joined: 31 Mar 2004
Status: offline | |
silvergb
![]() United Kingdom
3 Posts
Joined: 02 May 2008
Status: offline | |
roger
United Kingdom
3763 Posts
Joined: 21 Jan 2002
Status: offline | |
silvergb
![]() United Kingdom
3 Posts
Joined: 02 May 2008
Status: offline | Posted - 02 May 2008 : 19:25:07
| | Roger, I must make clear that my problem last year was with Budget car rentals not with yourselves. My only beef with uscarhire is that your site omits to mention that the free upgrade with Budget is to a car that was premium once. I think you should state that budget sits comfortably between reputable hire companies e.g. Hertz and rentawreck outfits. | | Report this post to a moderator | goto top of page |
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roger
United Kingdom
3763 Posts
Joined: 21 Jan 2002
Status: offline | Posted - 02 May 2008 : 19:28:23
| Was the main issue with the age of the car, or did you have other problems? The reason I ask is that it is only in the last 6-12 months that Budget have started to replace their cars after around 6 months. Prior to that they were known to have a much older fleet, so I'm not sure if you would have had any ground for complaint unless they had specifically told you the car would be newer, and the older car had problems.
Personally, if I have a 3 year old car, as long is it's in good condition and runs well, then I can't see the major cause for complaint (this situation certainly shouldn't happen nowadays). If the car had major problems, enough for you to have been so upset on your return, then the best option would for you to have complained on collection so they could swap it for you, rather than after the event when it would be too late for Budget to assist. We provide an emergency number on our vouchers if you book through us, so any problem on collection of the car can be resolved on the spot. |
Roger & Carolyn
http://www.orlandovillas.com/florida-vacation-rental-48.aspx
http://www.orlandovillas.com/florida-vacation-rental-830.aspx
www.park-tickets.com
www.uscarhire.co.uk
www.orlandovillas.com
www.villasflorida.com
www.onlinefloridavillas.com
www.flightsflorida.com | | Report this post to a moderator | goto top of page |
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roger
United Kingdom
3763 Posts
Joined: 21 Jan 2002
Status: offline | |
steph_goodrum
 United Kingdom
6659 Posts
Joined: 12 Feb 2002
Status: offline | Posted - 02 May 2008 : 20:10:16
| We had a brand new Sebring on the trip before last with around 100 miles on the clock. Didnt notice any problems but after abotu 15 days (a couple of days before we were due to come home we had a call from Dollar to say they needed to collect the car for "routine service" so could we o back to the desk and drop it off at which we asked if they could come to us instead as we werent planning to go out till later. They agreed and we also pointed out that we had filled the tank the day before so would they make sure it was full. Again they said yes and arrived about 2 hours later with a replacemnt on a trailer for us, similar car. On speaking to the guy picking up the car we said we though it was a bit off we'd had to wait in for them to do it if the maintenance was planned they should have checked when it was due back and he said it wasnt that at all, there had been a maufacturers recall and something had to be rectified because it was dangerous.
So a brand new car isnt necessarily any safer than an older one. We were just lucky it hadnt caused a problem in the 2 weeks we'd been driving and we had put several miles on the clock by then. |
Babblin Boo
http://www.orlandovillas.com/villas/92.aspx
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ncmurray
United Kingdom
564 Posts
Joined: 19 Apr 2004
Status: offline | |
brendawilliams
 United Kingdom
1332 Posts
Joined: 24 Aug 2005
Status: offline | |
cdouglas99
![]() United Kingdom
13 Posts
Joined: 11 Feb 2008
Status: offline | |
crush777
 United Kingdom
46 Posts
Joined: 24 Oct 2007
Status: offline | Posted - 10 May 2008 : 01:21:14
| We have just had a twelve seater van booked through uscarhire less than 1500 miles on the clock I ordered a child seat for my youngest which was quoted as $7 a day (and booked at that all the paper work received)got to the desk and the lady at dollar said the seat was $9 a day PLUS TAX so i got out all my paper work showed her i booked it at seven dollars and that was all i was prepared to pay after five mins of tapping on the computer she said " I will let you have the car seat complimentary as i cant change the price on our system" what a result, car from this site through dollar joined dollar express Roger added it to my booking what a superb site and a great price on the rental. KEEP UP THE GOOD WORK  | | Report this post to a moderator | goto top of page |
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linda allen
United Kingdom
1567 Posts
Joined: 18 Sep 2004
Status: offline | |
Linda r
United Kingdom
310 Posts
Joined: 15 Jan 2004
Status: offline | Posted - 11 May 2008 : 13:45:13
| We have rented from this site numerous times and I can honestly say that the level of service has always been great.
We have just been in Denver for a couple of days and rented an Alamo car which was fine and arrived here in Orlando yesterday and rented with Budget, again fine. We were offered the free upgrade and are very pleased with the car we have. Having rented Dollar, Alamo and Budget over the years I personally don't have a preference as I have always had good service from all three, but one thing I wouldn't change is booking from this site.
Linda |
http://www.orlandovillas.com/villas/1357.aspx | | Report this post to a moderator | goto top of page |
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brendawilliams
United Kingdom
1332 Posts
Joined: 24 Aug 2005
Status: offline | |
roger
United Kingdom
3763 Posts
Joined: 21 Jan 2002
Status: offline | |
homelink
![]() 1 Posts
Joined: 15 May 2008
Status: offline | Posted - 15 May 2008 : 18:51:03
| Hi,
I am off to Florida in June and have rented a 7 seater minivan with budget.Their site indicates that the minivan will be a ford freestar or similar.it appears ,however that ford haven't made the freestar since 2005.
Does anyone know what minivans are currently on offer with budget? | | Report this post to a moderator | goto top of page |
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More than I budgeted for
