| Author |  Topic  |
dsv77
 United Kingdom
116 Posts
Joined: 06 Sep 2007
Status: offline |  Posted - 12 May 2008 : 13:31:19  
| What happens though when service is so bad , and they dont deserve a tip at all ? I,m only asking because my son was in Florida last week and went to Chillis at Championsgate , he is a Hotel manager so is well aware of good and bad service.
He went for a meal with 7 adults and 2 kids so the service charge was added automatically .
He said it was the worst service he had every seen in over 12 years of going to Florida , ie took over 10 mins for drink order to be taken , drinks were banged down on the table after it was mentioned , while eating their starter the main course arrived , the waitress put the main courses on another table and told them to go and get them when they had finished their starter??????.
My son had a discreet word about the waitress to the manager , who said he would speak to her , but when she came to the table she barked at one of the children for spilling a little juice .
The result was the bill came with a $52 service charge , so the party said they would not pay , the manager then said if they didn,t pay he could call the sherriff to which the party said ,on you go , after standing about for 15 mins they accepted the bill MINUS THE $52 but said they would not be served again.
I am horrified at this attitude ,as we go over 3 times a year to our villa , but this is the first time this party [ apart from my son] had does this tell visitors to Florida ? | | Report this post to a moderator | goto top of page |
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Katys Grandad
![]() United Kingdom
1112 Posts
Joined: 11 Oct 2004
Status: offline | Posted - 12 May 2008 : 14:24:22
| If it was ever the case that tipping was a means of acknowledging good service, thos days ended a long time ago. That story again highlights the fact that so-called 'tips' are nothing more than a hefty additional charge for service, whatever the quality of it.
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Albert the Frog
 United Kingdom
334 Posts
Joined: 18 Jun 2006
Status: offline | Posted - 12 May 2008 : 16:29:15
| Chili's is a franchise owned by the same people that own Tony Romarios-I'd be inclined to complain to the holding company---Home Office Address & Main Phone Number:
Brinker Family Restaurants
6820 LBJ Freeway
Dallas, TX 75240
(972) 980-9917
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ctgirlscout
 USA
4033 Posts
Joined: 17 Aug 2003
Status: offline | Posted - 13 May 2008 : 13:22:15
| Definitely write the parent company and complain about your service and subsequent treatment. My family had a similar problem in a Pizza Hut (not in FL), and after writing to the company, got coupons for complimentary pizzas from them.
As for them saying that they would not serve you in the future, I think I would have told them they would never again have the opportunity in that restaurant! |
Teresa
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dsv77
United Kingdom
116 Posts
Joined: 06 Sep 2007
Status: offline | Posted - 13 May 2008 : 15:59:58
| Thanks for the info , I think I will just do that , I think it is ridiculas that you can go for a meal and they add $52 for a tip ,
You would never get anyone leaving a 26.00 tip in the U.K unless you were made of money | | Report this post to a moderator | goto top of page |
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Tonish
 United Kingdom
311 Posts
Joined: 17 Jan 2005
Status: offline | Posted - 13 May 2008 : 19:10:42
| quote:
, the manager then said if they didn,t pay he could call the sherriff to which the party said ,on you go , after standing about for 15 mins they accepted the bill MINUS THE $52 but said they would not be served again.
Call the Sheriff? Is the service charge enforceable? |
Tonish | | Report this post to a moderator | goto top of page |
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Cruella DeVilla
 USA
10583 Posts
Joined: 18 May 2004
Status: offline | |
flyrr100
 USA
724 Posts
Joined: 06 Jun 2004
Status: offline | Posted - 14 May 2008 : 19:15:21
| quote:
Call the Sheriff? Is the service charge enforceable?
The service charge is enforceable because somewhere in Chilis I'm sure it's posted. That would be the judge's indication that you knew the service charce was applicable when you entered the establishment. |
Jeff & Amy Stephens | | Report this post to a moderator | goto top of page |
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florida4sun
 United Kingdom
6583 Posts
Joined: 16 Feb 2002
Status: offline | |
dsv77
United Kingdom
116 Posts
Joined: 06 Sep 2007
Status: offline | Posted - 15 May 2008 : 19:10:42
| Thats what I thought too , I was always under the inpression if you did not think you received good service ,then you were within your rights not leave a tip . But it seems we can be scared into paying by threats of getting the sheriff /or /and getting banned from the restaurant. | | Report this post to a moderator | goto top of page |
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florida4sun
United Kingdom
6583 Posts
Joined: 16 Feb 2002
Status: offline | Posted - 15 May 2008 : 20:22:57
| If I had a bad meal I would not go back anyway. Tipping rules are simple:
good meal excellent service - 20%
good meal good service - 15%
good meal ok service - 10%
good meal slow service but polite server - 5% and comment that the wait was too long, so the kitchen effected the tip.
good meal poor service - explain during service that your are 20% tippers and service needs to improve or there will be nothing and/or ask for a different server. Don't tip for poor service but explain why.
Poor meal good service - awkward, I would still tip the server something and explain that the kitchen has cost him/her a higher tip.
It is commonsense really pay for the service you get.
If people get tipped for poor service then how do we expect service to improve?? We on vacation top get pampered and it really narks me when shoddy service is given, that is waste of my hard earned vacation time. You can normally tell from the salad and first course how service is going to be. If its not good, get up and go..quote:
Originally posted by dsv77
Thats what I thought too , I was always under the inpression if you did not think you received good service ,then you were within your rights not leave a tip . But it seems we can be scared into paying by threats of getting the sheriff /or /and getting banned from the restaurant.
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Martin
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neild292
 473 Posts
Joined: 10 Apr 2004
Status: offline | |
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