| Author |  Topic  | |
jminmaine
![]() 36 Posts
Joined: 19 Jul 2004
Status: offline |  Posted - 30 Sep 2005 : 19:46:15  
| Greetings,
This is not about me, but about a long discussion on another website about a villa in Crescent Lakes. Apparently the owner emailed the guest to say there is a huge stain on the rug and wants to take $100 out of the security deposit to pay for cleaning. When the guest inquired where the stain was, the owner sent a nasty email. Now the guest doesn't know what to do, although other posters have been advising her to contact the Better Business Bureau and the Attorney General of the State of Florida.
I personally do not know if the villa owners rent from this site, or indeed whether the owner or guest is right in this dispute (although the emails from the owner to the guest, if accurately transcribed, do seem quite rude). But I thought I would email you folks, who I think are just the nicest bunch of people (we have rented from Orlando Villas in the past and are now looking to rent for a trip in late Dec. or Jan.), to see if I could get any additional advice from the home owners perspective to share on the other board.
Thanks!
EDITED to delete owners names. Sorry!
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Edited by - jminmaine on 30 Sep 2005 20:13:17 | | Report this post to a moderator |
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fiona
 United Kingdom
6425 Posts
Joined: 21 Feb 2002
Status: offline | Posted - 30 Sep 2005 : 20:20:15
| Well it is very difficult for us to comment without knowing the full facts from both sides.
However, being rude is very unprofessional and gets you nowhere.
I would have thought they were within their rights to ask for a photograph of the carpet, it could have been a spill that they didn't notice, done by a child??
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Fiona
www.orlandovillas.com/Villas/148.aspx | | Report this post to a moderator | goto top of page |
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GrahamC
 United Kingdom
3386 Posts
Joined: 01 Mar 2005
Status: offline | Posted - 30 Sep 2005 : 20:25:15
| It is very hard to comment wihout knowing the full story. However all I can give you is what normally would happen.
After a visit the Management Company would report to the homeowner any damage to the property once a guest has left so that money can be held from the security deposit to cover it should the owner so wish.
If the stain had not been reported prior to the persons visit, then the owner would assume that they were responsible for it and act on that basis.
As to whether it was there when they arrived or not I cannot say. If it was they should have pointed it out to the MC to cover themselves, but hindsight is a wonderful thing.
AS owners we have to rely on what our MC's tell us, so these disputes are very hard to solve. |
GrahamC
http://www.orlandovillas.com/florida-vacation-rental-1968.aspx | | Report this post to a moderator | goto top of page |
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jminmaine
![]() 36 Posts
Joined: 19 Jul 2004
Status: offline | Posted - 30 Sep 2005 : 20:31:19
| This is what I was thinking: next time I rent a villa, I will definitely have a look around and make sure to let the Management Company know about any large stains or other damage when I check in.
I am not sure if the guest has gotten hold of the Management Company -- I will suggest she do that.
Thanks!
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dawn
 United Kingdom
3243 Posts
Joined: 08 Nov 2004
Status: offline | |
Michelle
 United Kingdom
963 Posts
Joined: 06 Mar 2002
Status: offline | |
chrizzy100
 USA
7204 Posts
Joined: 26 May 2003
Status: offline | Posted - 30 Sep 2005 : 21:14:20
| quote:
Originally posted by dawn
I always suggest to my guests in their information pack to have a good look around and ensure everything is working order as soon as possible on arrival and report anything to our management company - it saves any problems later
I like your villa Dawn........ | | Report this post to a moderator | goto top of page |
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stabard
 3053 Posts
Joined: 31 Mar 2004
Status: offline | Posted - 30 Sep 2005 : 21:23:44
| I also send out details to guests asking that they make a note of anthing that is not as they would expect and report it to the MC within 48 hours. As owners we have to trust our MC to keep us informed as to any damage. If they report all was well after one exit and then there is a carpet stain after the next guest we have to assume that this guest caused the damage.
However there is still no reason to be rude in any of your comunications with your guest. |
Jan and Lee
http://www.orlandovillas.com/florida-vacation-rental-1399.aspx | | Report this post to a moderator | goto top of page |
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floridadreamvilla.co.uk
 United Kingdom
17537 Posts
Joined: 21 Jan 2002
Status: offline | |
ellie
 United Kingdom
5955 Posts
Joined: 31 May 2004
Status: offline | Posted - 30 Sep 2005 : 22:22:00
| We, too, ask for guests to check for any damage etc on their arrival, and to report it at that stage to the Management Company, who have a free phone number. So far we have not had any problems, but it is sensible to check your villa when you arrive just in case there is something amiss. That way you make sure that the Management Company are aware of the problem, and this makes it much easier to prove liability.
Never leave it until your departure as it would be impossible to prove, at this time, that you were not responsible.
Our Management Company are very helpful and are always ready to offer advice - as I am sure most are, so you should never be afraid to ask for help - though of course, if it is not an emergency it is better not to ring in the middle of the night! 
If you have an accident involving stains to carpets or beds, it is a good idea to ask the Management Company to deal with it, as they have specialised cleaners, and the expertise to go with them - much better for you in the long run.
I am sorry to hear that a villa owner was rude, that is not acceptable. |
Ellie
www.orlandovillas.com/villas/576.aspx | | Report this post to a moderator | goto top of page |
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blott
 United Kingdom
21990 Posts
Joined: 22 Feb 2002
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DeeDee
![]() 4 Posts
Joined: 05 Oct 2005
Status: offline | Posted - 05 Oct 2005 : 18:01:59
| Hi.I am the poster from the other forum that rented the villa in question.I just posted my own 'Topic' on this discussion.
We did not see any stain on the rug when we entered the home or when we left.Their were 4 (very responsible)adults in our party.We always ate and drank in the kitchen or out on the deck.Where there were no rugs present.
We have rented many villas in the Orlando area and have never had a problem.
The owner has been very rude and un-cooperative in this matter.
It doesn't make sense why he flatly refuses to answer my questions about this 'stain'.
I have rented Villas from owners on Orlando Villas and never had a problem.
I feel really bad about the whole situation....
Dee | | Report this post to a moderator | goto top of page |
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mbb
![]() Canada
40 Posts
Joined: 22 Apr 2004
Status: offline | |
neild292
 522 Posts
Joined: 10 Apr 2004
Status: offline | |
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resolving a damage deposit dispute
