Having spent the last few days pulling the house apart trying to find 6 Universal annual passes, I have now come to the sad conclusion that they are gone. The website is about as useful as an ashtray on a motorbike, so I'm asking if anyone else has had the same problem. I assume I can go to the service desk at the parks, but do we all need to be there with ID, or can I just call and ask for replacements? Has anyone got any experience of this?

Thanks for any help, as usual!